Refund policy

Returns & Refunds

We stand behind every order and will promptly correct a fulfillment error. Because Rossi Morreti garments are produced in limited quantities, returns are accepted only under the conditions below.

Eligible claims

A return request may be approved when:

• You received a different garment from the item shown on your order confirmation.
• Rossi Morreti shipped a different size or color from the size or color shown on your order confirmation.
• The item arrived damaged or with a material manufacturing defect.

Claim window

Email info@rossimorreti.com within 3 calendar days of delivery. Include your order number, a description of the issue, and clear photographs of the garment, size or color label, original packaging, and shipping label. Claims submitted without the requested information may be delayed or denied.

Resolution

Once a claim is approved, Rossi Morreti will provide return instructions and a prepaid return label. We will first replace the item with the garment, size, and color originally ordered. If the correct replacement is unavailable, we will issue a refund to the original payment method. Approved fulfillment-error returns will not be charged a restocking or return-shipping fee.

Final-sale conditions

We do not accept returns or exchanges for change of mind, fit preference, styling preference, or an incorrect garment, size, or color selected by the customer at checkout. Natural variation in washing, distressing, fading, paint, crystal placement, and other disclosed hand-finishing is part of the garment and is not considered a defect.

Items that have been worn, washed, altered, stained, damaged after delivery, or returned without original tags and packaging are not eligible. Unauthorized returns will not be accepted or refunded.

Approved-return requirements

The approved item must be shipped using the provided label within 7 calendar days of approval. It must be unworn and unused, with all original tags and packaging, except where handling was reasonably necessary to document an arrival defect.

Order cancellations and shipment delays

Cancellation requests may be submitted before fulfillment, but cancellation is not guaranteed once processing has begun. This policy does not limit refunds required for unshipped or cancelled orders, shipping delays, or any consumer rights that cannot be waived under applicable law.

Contact

For an eligible claim, email info@rossimorreti.com.